In today’s time Project Management Software is important for every enterprise. According to the Indian government the workers in the unorganized sector constitute about 93% of the total work force in the country. While the unorganized sector still makes up the vast bulk of the Indian market today, the market is beginning to shift towards a more streamlined structure as a result of the increasing influence of urbanization in the wake of modernization. Incorporating a Project management software is therefore essential in order to provide the best realistic and effective procedures for delivering projects in order to minimize surprises and improve decision-making. Project managers and leaders need to be competent, efficient, and able to take on such tough jobs in order to streamline projects and come up with steady plans. A more hands-on approach that makes use of well-documented processes is essential for meeting project deadlines on time. A project management software which eases the hardships and will result in more successful projects require greater resources, as well as on-the-job training, individualized project methodologies, and dynamic technologies. Through the use of defined procedures, a project management software guarantees continuity across a wide range of tasks and locations. Better utilization of resources like money, time, and quality leads to greater productivity. Key Advantages of using a Project Management Software in the unorganized sector: Efficient Management of Time: Everyone, universally, wants problems to be solved quickly. It is easy for things to get out of hand when you are juggling a lot of tasks simultaneously, such as several staff and shifting schedules. You can keep track of everyone's schedules with the help of the capabilities provided by your project management software. This is especially helpful if the workforce expands, specifically in the Indian unorganized sector which caters to a wide range of clients whose projects begin at different times. In order to effectively brief clients or staff, you can rapidly get a report from your project management software. Daily Report: You cannot expect everyone to be at their workstation every minute of the workday, but it's still helpful to have a sense of how they contribute on average. Obtaining a report detailing employee efficiency is simple with the correct project management software. Task Delegation: There are several things that every worker in the unorganized sector must undertake to ensure their continued success. It could be something as basic as doing the sweeping every week, or it could be something as crucial as understanding the conditions and requirements of work with a key client. Create a task, designate the employee who will be accountable for completing it, and set a deadline using a project management software. After that, you will be able to check the employee's completion time, whether the due date was changed, whether the assignment was done late, and whether or not they added any remarks. Workload Management: Last but not least, a project management tool allows you to better oversee staff time commitments. An employee in the unorganized sector is expected to be putting in a week's worth of work, which works out to 52-53 hours. However, they might end up working even more because of possible causes such as overbooking, human error, or a combination of the two. There is no way to see the numbers without a project management software. Instead, you might hear the frustrations of a worker who is being unintentionally overworked. Problems like the one described above can be avoided by using project management software to keep track of allocated work time. This will help keep employees happy and will also facilitate more equal distribution of labor. Conclusion When many activities and locations need to be completed in sync, project management software ensures that everyone follows the same set of rules. Productivity rises when resources like money, labor, and energy are utilized efficiently. KentroBox’s Project Management module allows the growth of both employees and the company. With implementing this application you can meet customer’s ever-increasing demands in time. Request demo of Kentrobox on: CONTACT | Digikentro

An efficient Expense Management software contributes to the success of any company by reducing the amount of time spent on administrative tasks, fostering greater precision, transparency, and accountability across the organization, and assisting with record-keeping in a centralized location. It is often difficult for small businesses to maintain an accurate and constant monitoring of their financial resources. However, given the restricted resources, it is important to spend every penny extremely carefully. Employees are more likely to follow policies and avoid unnecessary or improper spending when an expense management software is in place. It can also help businesses with auditing their operations and learning more about their financial flows. Consistent effort, commitment, and a mindful management style are the foundation of any successful business. One of the most formative facets of a business is its Expense Management software. A well-managed spending structure, including allocation and tracking, allows an organization to evaluate and calculate its approach toward future initiatives and expenditures. Here is why having an expense management software is a must in any organization: Offers Deeper Insights: Not only is expense management software in the cloud easily accessible, but it also offers valuable insights. It lets companies and customers see where they can improve. The expense data you need is always within your reach with cloud-based software. It enables companies and their users to see where they may make enhancements, such as in areas like expense management and streamlining internal operations. Employers can save money on business trips by getting better deals when they have easy and consistent access to relevant data. What's more, they are excellent at anticipating the onset of problems like fraud or erroneous data entry. Managers can issue more stringent regulations and guidelines for expenses with the use of an automated Expense Management Software. With this information, workers may spot areas where their relationships with suppliers might be strengthened. Error Free: Employees increase their risk of making mistakes by holding on to receipts or waiting until they return to the office to enter claims and costs. Using an expense management software means never having to worry about making a mistake while entering data or processing receipts again. This is mostly due to the ease with which data may be exchanged across geographical and temporal boundaries. Reduce Financing Costs: Financing costs for unexpected expenses may appear minimal at first, but they can mount up to a significant sum over time. Furthermore, the cost of financing would also include late payment penalties. The impact of late payments would extend to a decrease in negotiating power. Suppliers and vendors are more likely to reward punctual payment from clients with lower prices and higher-quality goods and services. Cash Flow Management: Finance managers are concerned about, yet unable to avoid, the responsibility of managing the company's cash flow and working capital. When there is a breakdown in spending management, it usually has an effect on cash flow as well. Your working capital may be negatively impacted if you incur any unanticipated costs or indulge in any rogue spending. With automated expense management software, you can analyze historical data to prepare for periods of high spending. BOTTOM LINE It is no secret that keeping a business running takes a lot of effort. You may feel overburdened or even fatigued by the pressures of the situation. As a result, expense management software would be a lifesaver when it comes to boosting productivity. KentroBox’s expense management module is a useful tool for keeping tabs on your cash flow and making sure you are not overspending. Spending and savings patterns, as well as the overall cost of living, can be more clearly identified. To request a demo, speak to our team: CONTACT | Digikentro

For a small business earning customers' satisfaction requires providing them with high-quality help at all hours of the day and night. A ticketing software can help you with collecting data as well as resolving problems at the same time. The support representative of your organization keeps track of all problems, puts them in order of importance, and communicates with clients in the way they prefer. Provide great customer assistance and support within the agreed-upon SLA with the use of an effective Ticketing Software. Measuring the correct key performance indicators and receiving actionable reports are crucial to the success of any customer service procedure. By keeping tabs on these KPIs and studying the resulting reports, managers are better able to plan a course of action. In this blog, we will examine how you may use Helpdesk reports and dashboards to better manage your service desk. Measuring Channel Engagement: As a company, you have a responsibility to provide support for a number of different communication channels. This will make it possible for consumers and potential customers to get in touch with you via any medium of their choosing. But how can you choose which channel you should put most of your attention into? Using the channel-specific reports, you can quickly and simply get the answers to all of these queries. The top management will be able to better monitor the overall channel coverage and the success of their efforts with the assistance of these reports. After conducting this research, the manager will be able to determine which distribution channels call for an increase in resources and which ones may have their expenditures reduced. Monitoring Customer Service Performance: Track the performance of the staff along the metrics by making use of real-time reporting tools. These dashboards provide an overarching view of the processes involved in providing customer care. The manager is able to view information in real time, such as the number of representatives who are available at the moment, the number of personnel who are on break, and the number of employees who are now working on tickets that have been assigned. Identifying Problems in the Workflow: Let’s say your business has been able to retain most of the clients who have been returning customers. Great! But what about the remaining few % of the clients? Where did things go wrong in those situations? The reports, it turns out, contain all the information. The reports generated by your help desk can assist in locating issue areas in your system. An increase in the average response time, for instance, suggests that consumers are required to wait for a longer period of time (more hours or days) before they receive a message. By first establishing the issues at hand, you will be better able to direct the attention and efforts of your team toward locating suitable solutions. Connect to Professionals easily: A customer service representative's first action when presented with a request they are ill-equipped to handle is to determine to whom they should forward the inquiry. The customer is either given a new number to a more suitable department, or asked to wait while the call is transferred. Majority of customers say that being on hold is the most annoying part of customer service. Also, a huge part of customers say it is annoying when they have to explain their problem to different customer service agents. Even worse, customers have to keep doing this until they locate the group or representative most suited to handle their inquiry. Businesses can reduce customer annoyance by using customer support software to screen requests and forward them to the appropriate professionals. Bottom line Every company should learn the art of data optimization. The performance of your support staff and the level of satisfaction of your clients may both be tracked and measured with the use of information provided by the help desk (ticketing software). It is a well-known fact that happy and satisfied customers can help business organizations unlock greater revenue opportunities, and make them stand far ahead of their competitors. KentroBox offers you great ticketing application that is beneficial in presenting data and will also help in building brand that provides world class service to its customers. Speak to our representative: CONTACT | Digikentro